Senior Case Agent Team Lead
When Ray came to Paragus, he found a work culture that he had never experienced before and quickly made connections with co-workers and clients. He is a supporter of Dakin Humane Society and has three cats running around his house. He enjoys hiking Mt. Washington and is passionate about film, art and lifelong learning.
Client Support Manager
At Paragus, Roger appreciates the opportunities to learn from great minds and share his own knowledge of the IT field. He is an avid snowboarder and keeps company with a turtle named Sammy. He supports the United Way and will never turn down a good root beer float.
Client Support Manager Team Lead
John came to Paragus with a desire to expand his technology career with a company that traversed multiple industries. He enjoys learning from a group of co-workers who partner to cross-train each other and share their knowledge and experience. He supports the Wilbraham Children’s Museum and is dedicated to raising his kids to be well-rounded people.
Senior Case Agent
Jason viewed coming to Paragus as an opportunity to work with the best IT professionals in the region. When he’s not working, Jason likes to listen to music, watch movies, ride his bike and spend time with his family. He is a proud supporter of the Westfield Homeless Cat Project.
Case Agent
Everything Jesse heard about the culture at Paragus, made it sound like a great place to work. As a rock climber who is passionate about adventures and new experiences, Jesse is a proud supporter of the Western Mass Climbing Coalition. He has two cats and always stays hydrated with plenty of water.
Client Support Manager
The company culture is what most appealed to Trent when he started doing his research on Paragus. It wasn’t the employee pub, since he pretty much only drinks water. He has a cat named Luna and is a proud supporter of Girls Inc. Music is another one of his passions. Trent plays the drums and recently started collecting vinyl records.
Client Support Manager
Cory likes that Paragus focuses on both proactive and reactive IT needs and also appreciates that they are open to new ideas. He enjoys hiking around Mt. Holyoke and working on cars and motorcycles. He is a proud supporter of the American Cancer Society and is very excited to get a Corgi soon.
Case Agent
Joe was drawn to Paragus by our core values. He is passionate about art, motorcycles, kayaking and tubing. A proud supporter of Dakin Humane Society, Joe has a Boxer/Dalmatian rescue named Jasmine. At the end of the day, he likes to unwind with an IPA or a gin and tonic.
Senior Case Agent
Like so many others, Ryan was drawn to Paragus by the vibrant company culture. Unlike so many others, Ryan is not a pet owner. He maintains a healthy work/life balance by camping, cooking, drinking bourbon old fashioneds, and spending quality time with friends.
Case Agent
The company’s core values were what ultimately sold Karl-Erik on Paragus, particularly “Ask Questions” and “Get Better.” He’s a lover of nature and the outdoors, taking long hikes to explore plants, rocks, tracks, leaves, and water. Karl-Eric is a proud supporter of Circle of Hope K9 Rescue, where he got his two dogs, Frodo and Sam.
Rapid Response Agent
Jarrod came to Paragus excited about our investment in our employees and clients, as well as our community. He’s a big coffee drinker which helps him keep up with Loco, his angsty chihuahua. Jarrod is passionate about astrophysics and space exploration. He likes to unwind by sitting around a campfire, looking at the stars.
Rapid Response Agent
Lyric was attracted to Paragus by the sense of family and commitment to making a difference. He is passionate about rebuilding, modifying, and restoring cars and can often be found attending car shows on the weekend. He runs on yerba mate and Red Bull and is a proud supporter of the Make A Wish Foundation.
Case Agent
What Anthony originally liked about Paragus was the acknowledgement, right on the website, that IT can sometimes be a pain in the ass for customers. He is a sax player, cat lover, and enjoyer of birch beer floats. If you ever can’t get ahold of him, he’s probably out hiking in the forest.
Case Agent
Deven was drawn to Paragus by the passion and innovation of the staff. He’s a lifelong gamer, with Destiny 2 and Stardew Valley being particular favorites, but he also likes to get outside and play volleyball. He has two dogs, Pearl and Alice, as well as a pet turtle named Joey. If you want to buy Deven a drink, he’ll have a Dr. Pepper.
Client Support Manager
When Mike was looking to start a new chapter in his IT career, Paragus stood out because of the combination of exciting work, employee ownership, and work/life balance. He’s a big Subaru fan and is very specific about how he takes his water: Never bottled, flavored, or carbonated. Preferably reverse-osmotized. On special occasions, a lemon slice.
Rapid Response Agent
gminacapellifilho@paragusit.com
Gabriel came to Paragus with a desire to grow as a professional in the IT field in a fun and supportive work environment. He has a passion for cycling, developing close friendships, and collaborating on creative projects. He is a proud supporter of Autism Speaks and always enjoys a nice mango smoothie.
Case Coordinator
Hannah was drawn to Paragus by the core values and the sense of personal investment that comes with being part of an employee-owned company. As a people person, she is passionate about customer service and being of help across the board. She loves to hike and travel and unwind with a coconut mojito on the beach.
Service Pod Manager
Michael was drawn to Paragus by the sense of fun in the work we do. He’s a big coffee drinker, an avid bicyclist, and a proud supporter of the 826 National youth writing program. Michael does not have any pets but there is a squirrel that won’t leave his garage. His name is Norman.