We PLEDGE to
1
Guarantee Response Times
Avoid “Tech Talk.”
Plain English. No geek speak.
2
Provide White Glove Service.
We want every experience to be an exceptional one.
3
Provide Flexibility.
From changing plans to modifying your retainer, you can make changes to your agreement anytime—and if we don’t live up to our promises, you can cancel with just 90 days’ notice.
4
Customize Solutions That Make Sense for Your Business.
No one-size-fits-all approach from us. We are here to help you figure out what makes sense for your unique business.
5
Keep your business safe and compliant.
Security is everchanging, as is compliance. We will be in your corner to look out for your interests and keep you and your business safe from lawsuits, regulators and hackers.
6
Take our jobs seriously.
We ensure that we have the right safeguards, background checks and processes in place to ensure that your network and data are safe with our team.
7
Keep You Informed.
From sharing our documentation to providing you updates every step of the way, we want you to be in the know.
8
Have your back.
In the unlikely event that, through negligence or error, our team causes harm to your business, you are fully covered by a special insurance policy.
9
Be Transparent.
No hidden fees, no surprises.
10
Match You with a Dedicated Team.
When it comes to looking after your network, you will have a team of specialists working together to make sure that all aspects of IT are covered and nothing slips through the cracks.
11
12
Be your strategic partner.
It’s our job to ask questions that will enable us to understand your business and help you plan for the future.
13
Know Your dog’s Name.
To us, you aren’t a number. From choosing not to use the word “ticket” to getting to know our customers (and their pets), we are committed to making IT fun.
