Co-Managed IT support for your business
If you are a small to medium-sized business looking to supplement your internal IT team, Paragus has you covered through our Co-Managed IT Program that includes:
Help Desk Services
Procurement Services
Proactive Services
Planning & Assessments
Third Party Services
Tools
Looking to completely outsource your IT service? Learn about our Fully Managed IT Program.
These days, with increased cybersecurity threats, complicated regulatory/compliance requirements, and rapidly evolving technology—not to mention high turnover and labor shortages—keeping your IT running smoothly with no outside help can seem more and more like an impossible task.
Paragus can provide the peace of mind that your internal team is backed up by our team of experts who understand your needs and will have you covered, no matter what happens. Paragus has a strong track record of working collaboratively and successfully with internal IT directors and managers across many different organizations.
Take on clients who aren’t looking for a monthly partnership
Work with clients who work hate Microsoft
Work with clients who don’t have at least one internal IT employee
Build websites
Run cable
Write custom code
Repair Mini Coopers
Grow asparagus
Deliver babies
Most importantly, if you’re on the internal IT team—we’re not here to take your job, even if there are some days you might want us to. Our co-managed IT solutions are designed to make your job—and your life—a lot easier.
The Basics: The six Major Components Of co-Managed IT
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Help Desk <br> Services
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Procurement <br> Services
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Proactive <br> Services
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Planning & <br> Assessments
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Third Party <br> Services
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Tools <br> <br>
HELP DESK services
Whether you are looking to totally outsource your help desk support or just provide some backup to your internal team, the Paragus Help Desk is your frontline solution for all IT-related issues. By integrating with your existing IT staff, we create a cohesive support plan that enhances productivity and minimizes downtime. Our support is customized to fit your specific needs, offering a seamless extension of your IT department.
Services Offered Include:
24/7 technical support
Remote troubleshooting
Tier 1, 2, and 3 support
Procurement Services
Our Procurement Services are designed to streamline the acquisition of technology assets and services, ensuring that your team has all the tools and solutions they need. Paragus takes the complexity out of the procurement process, leveraging our expertise, experience, and broad network of technology suppliers to deliver better pricing, faster delivery, and the latest cutting-edge solutions.
Services Offered Include:
Needs assessment and planning
Vendor management and selection
Order processing and fulfillment
proactive services
At Paragus, our Proactive Services are designed to anticipate and prevent IT issues before they happen—maintaining optimal performance, enhancing security, and improving overall efficiency. By continuously monitoring systems, implementing preventative measures, and staying ahead of potential challenges, Paragus helps you and your team focus on core objectives without the distraction of unexpected IT disruptions.
Services Offered Include:
24/7 network monitoring
Advanced security solutions
Patch management
Planning & Assessments
Our Planning & Assessments service provides a comprehensive evaluation of your current IT environment, identifies areas for improvement, and helps you plan for future growth and technological advancements. The Paragus approach involves detailed analysis and strategic planning, working collaboratively with your IT team and C-suite to understand your unique needs and provide tailored recommendations that support your long-term growth and success.
Services Offered Include:
IT infrastructure assessment
Risk, security, and compliance assessment
Technology roadmap development
Third party services
In today's complex technological landscape, managing multiple third-party services is essential for maintaining seamless and efficient IT operations. At Paragus, we take the hassle out of handling third-party vendors. Acting as a central point of contact, we ensure that your business can leverage the best technologies available while maintaining a cohesive and streamlined IT environment. Our goal is to enhance your IT infrastructure without the added complexity of dealing with multiple vendors.
Services Offered Include:
Expertise on vendor selection and deployment
Comprehensive oversight through day-to-day monitoring & management
Services including DR, security, training, testing, and many more
TOOLS
The Tools element of our co-managed IT service is the backbone of our collaboration with you and your team, providing you with a suite of powerful, scalable, and integrated solutions designed to optimize IT operations, enhance security, and drive innovation. These tools offer a comprehensive array of functionalities, from proactive monitoring and automated maintenance to robust cybersecurity measures and data management solutions, helping you stay ahead of technological trends.
Services Offered Include:
Proactive technology monitoring and management
Secure, roust and self-updating IT documentation
Professional ticketing and case management technology
Whether You’re a C-Suite Executive Or A Member Of The IT Team, Here Are Some Reasons We Might Be The Co-Managed IT Partner You’re Looking For
C-Suite Executives
You want to make sure your IT staff is equipped with all the support they need.
You want to ensure you’re covered in the event of turnover—and make sure your IT staff can take a vacation!
You want to help your team with the difficult task of keeping up with ever-changing compliance requirements and current tech developments like AI & Automation.
In addition to keeping the day-to-day running, you’re looking for a strategic partner to help you and your team leverage technology for maximum long-term growth and efficiency.
You want added assurance that your network is protected around the clock from data breaches and unplanned downtime.
IT Team Members
You feel like there’s never enough time in the day, you’re always under the gun, and you don’t have all the resources or support you need.
You can’t remember the last time you took a full day off or had an uninterrupted vacation.
You are frustrated by being expected to work miracles on a tight budget.
It feels like your job is on the line every time something goes wrong—and when things do go right, you often don’t get any credit.
You struggle to keep up with ever-changing compliance requirements and current tech developments like AI & Automation.
Time For A 15 Minute Chat?
As an employee-owned company, we are committed to building long-term relationships with our clients through fair, transparent, and equitable pricing. Obviously pricing can be somewhat complex and requires us to know a lot more about a business to be able to give an exact estimate, however in general, here is some very useful information.
six Components to Monthly Agreement
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Primary End User Help Desk - 8 Hours A Day, 5 Days A Week, Billed Per End User
Primary End User Help Desk - 24 Hours A Day, 7 Days A Week, Billed Per End User
Secondary End User Help Desk - 8 Hours A Day, 5 Days A Week, Billed Per End User
Secondary End User Help Desk - 24 Hours A Day, 7 Days A Week, Billed Per End User
Escalated IT Support - 8 Hours A Day, 5 Days A Week, Billed Per End User
Escalated IT Support For IT- 24 Hours A Day, 7 Days A Week, Billed Per End User
Recurring Onsite Resource (L1) - Billed Per Hour
Recurring Onsite Resource (L2) - Billed Per Hour
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Workstation Procurement Services - Onsite Delivery & Setup - Billed Per Workstation, Excluding Hardware, Shipping And/Or Delivery And Setup
Workstation Procurement Services - Depot Or Drop Ship - Billed Per Workstation, Excluding Hardware, Shipping And/Or Delivery And Setup
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Monthly, Quarterly & Annual Best Practice Security Reviews & Audits - Billed Per User
Automated Patching For Workstations & Servers (ConnectWise Automate) - Billed Per Device
Workstation Inventorying & Reporting (ConnectWise Automate & Way Finder) - Billed Per Workstation
Annual Compliance Review - Billed Per Compliance
Annual Domain, DNS & SSL Audit - Billed Per Company
Management Of Firmware Updates For Network Devices - Billed Per Device
Server & Network Monitoring & Reporting 8X5 - Billed Per Device
Server & Network Monitoring & Reporting 8X5 + 24X7 For Critical Devices & Alerts - Billed Per Device
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Annual IT Health Check-Up & Strategic Recommendations - Billed Per Business
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Microsoft 365 Backup Service (Datto SaaS) - Billed Per Licensed 365 User
EDR w/ 24X7 Monitoring (Sentinel One) - Billed Per Device
PAM (Auto Elevate) - Billed Per Device
Email Security (Proofpoint Business) - Billed Per Licensed Mailbox
Email Security & Encryption (Proofpoint Advanced) - Billed Per Licensed Mailbox
Email Security, Encryption, & Archiving (Proofpoint Professional) - Billed Per Licensed Mailbox
Microsoft Teams Voice (SKU + Management) - Billed Per Teams Voice Number
Monthly Cyber Testing & Training (Bullphish) - Billed Per Licensed Mailbox
Dark Web Monitoring (ID Agent) - Biled Per Domain
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Professional IT Documentation System (IT Glue) - Billed Per IT User
Professional Ticket Tracking & Management System (Streamline IT) - Billed Per IT User
Access to Paragus RMM Solution (Automate) - Billed Per IT User
Outside of that, the only other charges our clients ever have to worry about receiving from us are Projects that are quoted out separately on a case-by-case basis, and hardware and software purchases.
Our co-managed IT package also includes additional services at no additional charge such as access to our Way Finder portal, monthly checkins and a dedicated account representative (ARM). We also cover some common projects that we quote out on an as needed basis such as hardware installation, incident response/remediation, automation & AI, Mircosoft Licenseing & Management just to name a few.
To see an exact breakdown of what your business can expect with a co-managed IT option, fill out the form below to get a custom quote.
your business is unique to you. your pricing will be too.
Fill out the form below and we will send over our custom pricing tool for co-managed IT so you can see how our services break down, what is covered and what your monthly cost would be.
Click the button below to provide us with some basic information, don’t worry, we promise not to spam your inbox!
24/7 SUPPORT FOR I.T.
STAFF OR END USERS
Routine Maintenance &
Preventative Action
Remote &
Onsite Support
FLEXIBLE CAPACITY &
RESOURCES FOR PROJECTS
or emergencies
FULLY MANAGED
MONITORING & SECURITY
Access To The
best tools
Compliance Resources
& expertise
"Paragus has really strengthened our cybersecurity, which is crucial today. Last year, they performed a rapid migration to Office 365 after we got hit with a ransomware attack."
Ra Jeffrey
IT Manager
JoFran Furniture
“paragus is accessible no matter the time of day or they respond almost immediately via phone call or email. Then on top of that they are actually capable of addressing and resolving any and all issues I have had.”
Dianna Caruso
Training Specialist
Community Enterprises
“Working with Paragus is like being dealt four aces in a game of five-card stud. Rapid resolution to a revolving door of challenges is our modus operandi. Paragus helps us solve complex conundrums at the speed of sound, we have unwavering confidence in our IT infrastructure. It’s a powerful partnership we can depend on.”
Dan Lauber
Facilities Director
Guidewire, Inc.
"Paragus provides an exceptional level of service that truly stands out in the industry. Their dedication to meeting our needs and exceeding our expectations is unparalleled. We wouldn't want to work with anyone else, as Paragus consistently delivers top-notch results with professionalism and a personal touch."
Dave Crandall
Vice President
Catalyst Acoustics Group