TESTIMONIALS
“Paragus has been very responsive and upbeat as our staff transitioned to offsite/home-based work. Both our dedicated team and the general client response folks have been quick to get back to us and we usually resolve an issue in one contact and/or 24 hours. It's comforting.”
Kim Pinkham
AP Specialist
PV Squared
Greenfield, MA
“The most important thing we look for in an IT vendor is communication. Our Paragus IT dedicated team understands this. They provide a quick turnaround time and status updates when we open a ticket. Paragus IT hears our concerns when they arise and quickly solves challenges. They don’t make decisions on the dollar. They make decisions based on reliability and expertise. If you want a dedicated team who understands your environment, choose Paragus IT.”
Lisa Nelson
Office Administrator
Dr. Glen Brooks
Longmeadow, MA
“We depend on Paragus to help us make sound IT decisions—from software platforms to security. Paragus stays on top of new technology and has been instrumental in keeping us up to date. Everyone at Paragus is exceptionally easy to work with and they respond quickly. We have had very, very little downtime since we’ve been working with the Paragus team.”
Vicki Evans
Vice President, CFO
W.F. Young
East Longmeadow, MA
“Paragus IT is proactive in looking out for our business needs. Not having this level of knowledge in house meant we needed to find it in our IT partner. Paragus IT has taken us beyond our initial expectations. We now have a trusted business partner that looks out for our best interests and provides timely security in this world of cyber uncertainty with an open line of communication.“
Sue Henry
Comptroller
Amherst Insurance
Amherst, MA
“Paragus worked hard this weekend to get all of our network and phones relocated and reconnected. The technicians had a long day, but they got it done and had a customer-focused attitude throughout the hectic day. Our appreciation also extends to anyone behind the scenes that helped make the day a success.”
Carl Johnson
Manager
Pioneer Valley Plastic Surgery
Longmeadow, MA
“Not only does Paragus fix the problem, they are also great teachers. I have learned so much from the team, I am able to assist our organization in troubleshooting. They helped us make the decision to go from an in-house server to cloud-based, which benefited our organization immensely. Great customer service! The team really understands our needs.”
Damaris Jones
Director of Harm Reduction Operations
Tapestry Health
Springfield, MA
“Paragus is always professional and responsive. Their ability to handle troubleshooting as well as maintenance remotely is a huge benefit for our agency. I would not hesitate to recommend Paragus to other companies. They are always looking forward and keeping up with ever-changing technology. If you choose Paragus, you will receive quality service and protection.”
Lisa Clewes
Principal
Chase, Clarke, Stewart & Fontana Ins. Agency
Springfield, MA
“Technology is not a luxury. It is a critical component of all work. Paragus provides customized expertise in a human and responsive way. We appreciate the comprehensiveness of Paragus’ planning and execution. Our needs are understood and that we have a realistic plan for moving forward. Paragus actively looks to understand our business and industry dynamics. They truly are our partner.”
Ruth Banta
Executive Director
Pathlight Group
Springfield, MA
“Paragus has been an absolute lifeline for the Town of Hardwick from the first year we contracted with them to this day and hopefully many years to come. Throughout the uncharted course relative to COVID-19, anyone relying on IT would be in the best hands as long as they had Paragus Strategic I.T.!”
Theresa A. Cofske
Town Administrator
Town of Hardwick
Hardwick, MA
“Paragus tracks our inventory, monitors our backups and manages and coordinates all of our software updates so our servers and workstations are patched and secure. These are things we don’t have expertise in or the time to manage. Paragus is also continually in contact with the management team here about our systems and what is needed and always asking what we need.”
Charlene Nardi
Town Administrator
Town of Williamsburg
Williamsburg, MA
“CMMC compliance was the primary reason we chose to work with Paragus. Our previous I.T. firm was not as knowledgeable in that department and today you can’t take afford to take any chances. We are confident that we’re in good hands with Paragus. The team is very knowledgeable and easy to work with and if there are bigger concerns it’s comforting to know that Delcie is so accessible. On a recent evaluation, we were told that we were light years ahead of many other manufacturers when it came to compliance.”
kristin carlson
President
Peerless Precision, Inc.
Westfield, MA
“We’ve developed an excellent working relationship with Paragus. They are very knowledgeable with great follow-up and friendly service. We use both Windows and Mac and they’ve been more flexible and adaptable than other I.T. support teams with that set-up. We have our own dedicated team and regular check-in calls to make sure everything is functioning well and to keep us ahead of potential issues in the future. Currently we’re working together to navigate our NIST compliance and it is a huge help.”
Carleen bishop
Operations Manager
Springfield Label & Tape Co.
Springfield, MA
“Overall, Paragus is now our single-best outsourced provider. They've met challenges related to taking our entire workforce remote while not missing a beat in a very demanding, peak-load environment. The support received and the focus placed on improving outcomes has been impressive & worthy of note. Our standards are high but Paragus has not let us down.”
Suzanne Murphy
CEO & Founder
UTCA - Unemployment Tax Control Associates, Inc.
West Springfield, MA
“Paragus I.T. is truly one of the best vendors I have had the pleasure of working with while in the process of opening my store. The team assigned to my account was professional and timely while focused on my goals. I would highly recommend Paragus I.T. to any team or company that is looking not just for a vendor but a thought partner.”
Payton shubrick
CEO & Founder
6 Brick’s
Springfield, MA