At Paragus, we have never believed it’s enough for an outsourced information technology firm to be staffed by experts in computer systems and technology. We believe technological expertise must be combined with an understanding of what businesses, small and large, are up against, what it takes to be competitive, and the vital role technology plays in our client businesses’ success. It was our dual focus on business and technology that led us to create the Strategic I.T. model.
You call when you have a problem and it gets fixed when the I.T. company can get to you, figure out the issue and work out a solution.
The Disadvantage: You’re exposed to significant down time, which hurts productivity, kills profitability and leads to bad customer service.
You pay for a block of time each month, effectively betting your I.T. needs will fit that time precisely
The Disadvantage: If you don’t use your time, you might be paying for nothing; if you need more, you’re exposed to overage charges. If your needs overlap with the needs of other clients, you may have to wait for a technician to be available. You might be a victim of inflated billing or many attempts at fixing an Issue before it is really resolved.
With Strategic I.T. from Paragus, you sign an annual contract at an affordable rate, and you get:
We’ll help you build a technological infrastructure that will keep you up and running; Ensure that you are using technology in a way that is up to date and that contributes to your success; Find ways for you to use technology in a way that separates your business from the competition.
Help and support, as you need it, when you need it; Real-time monitoring of mission-critical equipment; The fastest guaranteed response times in the information technology industry.
Your systems are optimized to meet the current and future needs of your growing business; An I.T. professional is at your disposal whenever you need one, whether it’s for consulting, support or on-site computer service; A team is in place working to prevent your business from experiencing costly down time; We’re working for you even when you’re not in the office.
A dedicated team of technicians: You will always be able to talk to someone who knows you and knows your business; A team of highly trained technicians who have up-to-date certifications, a professional, courteous demeanor and dedication to the highest level of customer service.